Registering is simple!
Visit our sign up page enter your details to join the Uprotein family. For the latest deals and offers, nutrition tips and workouts ensure you tick the "Email me exclusive offers" and or Receive offers via sms.

Simply visit the bottom of any Uprotein webpage and use the sign up box to join the Uprotein mailing list. If you want the latest deals sent via sms also, please ensure you tick the relevant box. Make sure you contact@uproten.com.au to your safe senders list.

Simply login to your My Account page. Here you will find options to manage your account including your account details, order status, completed orders and address book.

Simply visit the Forgot Your Password? page. Enter your registered email in the box provided to request a new password. An email will be sent to the address you entered (if registered) containing a link to verify your email address.

While transactional emails from us are compulsory, you can opt out of marketing based emails at anytime. Click the Unsubscribe link located at the bottom of any marketing email.

We encourage all customers to create a Uprotein account before they checkout and not as a guest. Uprotein accounts have additional benefits including order history, address book, invoices and repeat ordering.
Simply choose the products that suit you and add them to your cart using the blue buttons on any product page. Then visit the cart page, ensure your product selection is correct and click 'Checkout'. Add your personal details including delivery, billing and payment details and click submit. Easy!

Unfortunately we cant accept or take orders over the phone as we don’t manage credit card details directly.

There a several reasons this may have happened. Don’t worry we can solve it! Your email confirmation could have been sent to your junk/spam folder, please check this first. If it’s not there, you may have accidentally miss-spelt your email address when checking out or perhaps you used another email address when ordering. If you’ve checked the above and still don’t have your order confirmation, please contact our customer service team and we can check your order was received successfully. We encourage all our customer to checkout using a Uprotein account and not as a guest. There are many benefits in doing so including auto-filling addresses and email details, invoicing and order history.

This means we have successfully received your order and its awaiting processing and fulfillment from our team.

There are several status indicators for Uprotein orders. ‘Awaiting Fulfilment’, “Shipped’, ‘Cancelled’ and ‘Refunded’. You can also login to your Uprotein account via our website and see your order details including your order status.

This means we have successfully dispatched your order and sent Australia Post tracking details to you via email at the item your order was shipped. Follow Australia Post status updates for progress of your delivery.

Just like your order confirmation sent to you via email, we will send an email to you updating your order status to ‘Shipped’. This email will include your Australia Post tracking number. You can also login to your Uprotein account via our website and see your order details including your order status.

Once you have placed your order there is only a small window of opportunity to cancel your order before it is collected by Australia Post. This is because we pick, pack and process orders at speed, especially during busy promotional periods, where it may not be possible to cancel your order. Please contact us ASAP if you would like to cancel your order, however please know this is not a guarantee your order can be cancelled. Once your order has been picked and packed, cancellations are not possible. For a cancellation to be valid, we must confirm this via email. Additionally once orders have left our facility we can not cancel orders during transit. Once your delivery arrives at your destination (as per your order), it can be returned to us for a refund, under our change of mind policy. Orders need to be deemed officially lost by Australia Post and also Uprotein for replacement or refund. Orders that are delayed in Australia Post's possession can not be cancelled. Unfortunately unforeseen delays can occur due to uncontrollable events.
To attempt to cancel an order please use the contact form, however please know this is not a guarantee will be cancelled. Due to increasing transactions fees charged by banking institutions, all cancellations would be subject to a 2% fee of the order value which will be deducted from the refund. This is calculated based on the cost of acceptance to take the order (1%) plus the transaction cost to refund back on your credit card (1%). These are costs Uprotein incur with taking your order and then refunding you that we simply pass on.

We understand sometimes mistakes happen, not to worry. If your order has not been processed and packed its possible to cancel and remove this item from your order and then update your new order value. If it's simply a different flavour you are wanting, we may be able to exchange the flavour. Please use the contact form and let us know ASAP. Please know as we process and pack orders at speed to ensure you get your order as fast as possible it may not be possible to cancel or remove an item from your order. However it is certaintly possible to return the unopened product back to our facility for a refund of the purchase price. Please see our returns section for more information.

Mistakes happen! If you do enter an incorrect delivery address please contact us immediately, as there is only a small window of opportunity to update your address. If your order has been processed or shipped we unfortunately cant update your shipping details, and we will need to contact Australia Post with your tracking details to re-direct your parcel.

Shipping cost start from $7.50, however this may increase depending on your total order weight and delivery location. Australia Post define postal zones into City, State Metro and Remote/Country which have different postage costs per kilo which determine your shipping cost.
To get a guide head over to our shipping page for full details on shipping rates and estimated delivery times. Alternatively simply add items to your cart, click checkout, add your state and postcode to get view of your order shipping cost.

Yes we do! It all comes down to actual shipping cost. If you’re delivering to a zone with a lower postage cost we offer free shipping for orders over $199. You will see the option at checkout stage after entering your deliver details. If you’re delivering to a high postage cost zone, which is WA Metro and all Country/Remote areas in Australia (as defined by Australia Post) we unfortunately don’t offer free shipping to these areas.
Check out the shipping page to get more information including rates and delivery zones.

Unfortunately, express post is not available at this time.

Unfortunately pick up is not available from our warehouse as we are an online only store.

You order will be shipped by Australia Post eparcel service. It will arrive in a white and blue branded cardboard box or recyclable pouch. We use biodegradable plastic air cushions when needed to protect your precious supplements.

Once your order is dispatched from our Sydney warehouse you will be sent an Australia Post tracking number via email. From here there are two ways to track your order. 1) Use Australia Post MYPOST app. We encourage customers to download and use this app as the best way to track and mange your delivery. Please ensure you log in to the app with the same email address used when placing an order with Uprotein. 2) Use the tracking number in the email that was sent to you updating your order status as shipped. Alternatively, copy and paste the tracking number from this email into the Australia Post website to track your order. Please allow up to 24 hours from when you receive your tracking details for it to be registered and updated with Australia Post.

Good question! We offer same day dispatch Monday – Friday if you order before 2pm. We certainly do our best to process and dispatch all orders as fast as we can, but sometimes unforeseen delays can occur or demand is high which increases our dispatch times out 1-2 business days. Please know this is a same day dispatch, and not same day delivery. If we do have an order dispatch delay, look for Notifications at Cart, Checkout, Shipping and Contact Pages. We only dispatch orders on weekdays, Monday – Friday. If you order on a weekend or public holiday, the next available dispatch day is the next available business day.

Yes. Australia Post offers PO Box delivery. Just add your details at checkout and Australia Post will take care of the rest.

No one likes to wait, we get it, but sometimes there are delays across the Australia Post network that impact delivery speed. If you’re using the MYPOST App, notifications/sms of delays associated with your order may be sent to you. If you use the Australia Post website to track your order associated delays will appear here also. In the event it has been 5 business days past the expected delivery date, please contact our customer service team using the contact form and we’d be happy to lodge an enquiry with Australia Post to investigate further.

If you are not able to be home at the time of your delivery, you can contact Australia Post via the MYPOST app or sms to elect for the Safe Drop option. Safe Drop gives Australia Post the authority to leave the parcel unattended at your address if safe to do so. This is solely down to the discretion of the Australia Post driver. You can also elect for your delivery to be taken to your nearest Australia Post Office for collection at a later time during Post Office opening hours.
Please note by opting into Safe Drop you take full responsibility for the parcel being left unattended.

This is unfortunate, but if your address is deemed incorrect, we need to follow our Incorrect Delivery Address Policy. If a delivery attempt is made to the address you provided, the parcel is automatically returned to us after a period of time by Australia Post. Incorrect delivery addresses also include addresses not on Australia Post's National Address database. Unfortunately we dont have control over the National Address Database. This event constitutes a delivery attempt on our behalf. We are not responsible for any and all address details you provide us with your transaction, this includes the automated address finder at checkout stage. Once the parcel returns back to our facility, we will notify via email of the event.
You then have several options. 1) pay the applicable postage charge for their delivery location, plus a return to sender fee of $13 for us to re-deliver this returned package. This is the amount we are charged from the courier to return the delivery to us. 2) In the event you want to cancel your order, we can do this, and at this point, we will deduct the original shipping charge (if you received free shipping with your original order, the applicable shipping charge for your zone will be calculated and used plus the return to sender fee ($13)) from your refund.

If you are not satisfied with the quality of a product*, please complete our contact form to register your return request.
For full details on our return policy check out our returns and refund page.

All our protein powder products are made regularly and you can expect 18 months - 2 years best before date duration on receipt of the product. The best before date is located at the base of the bag printed in yellow.