**HOLIDAY SEASON ORDERS**                              

After an extremely busy year, we're taking a very short break. Our fulfillment team will be dispatching orders throughout the holiday season, except public holidays or weekends. We wish you and your families a safe and happy holiday season.

IMPORTANT DATES

Orders placed before: Monday 1pm, 23rd December 2024 will be dispatched as normal.
Then any orders placed between: Monday 2pm, 23rd December 2021 - Friday, 27th December 2024 will be dispatched Friday 27th & Monday 30th December.
Please note due to limited availability, your order may experience 1-2 day delay in being dispatched during this time. Look out for your tracking number sent via email to be notified of when your order has been dispatched.

FREE SHIPPING ON ORDERS $199+*
* The free shipping offer applies to some Australian capital and state metro zones as shown below due to the large cost incurred in freighting heavier items long distances. This is calculated after any discount applied.

Exact delivery charges will be calculated at checkout based on postcode delivery area and the weight of your order. See below for a guide. All orders are dispatched from our Sydney facility.

We know you want to get your UPROTEIN supplements with the most flexibility, so we use Australia Post Eparcel Standard delivery service throughout Australia. This service allows complete order tracking, safe drop, re-direct and PO Box delivery. Using Australia Post offers a full featured delivery service but unforeseen delays can occur that are out of our control. Please use Australia Post website to track your order.

Orders are despatched Monday-Friday (ex NSW public holidays).

The following shipping rates apply. Shipping is calculated within your shopping cart, once you select your delivery postcode.

From $7.50 - Sydney Capital - Aust Post Eparcel (weight based)
Sydney City Zones
$12 - NSW Metro - Aust Post Eparcel
Outer Sydney, Gosford, Wollongong, Newcastle, Canberra, Albury, Tweed Heads Zones
From $11 - NSW Country/Remote - Aust Post Eparcel (weight based) - Not Eligible For Free Shipping
Bathurst, Orange, Mildura, Bega, Eden, Cooma, Bateman's Bay etc (not eligible for free shipping)
From $9.90 - Melbourne, Brisbane, Adelaide Capital - Aust Post Eparcel (weight based)
Melbourne, Brisbane, Adelaide City Zones
From $9.90 - Perth Capital - Aust Post Eparcel (weight based)
Perth City Zones
From $12 - VIC Metro, QLD Metro, SA Metro, Hobart Metro - Aust Post Eparcel (weight based)
Outer Melbourne, Geelong, Ballarat, Wadonga, Outer Brisbane, Ipswich, Gold Coast, Coolangatta, Sunshine Coast, Outer Adelaide, Hobart Metro
From $9.90 - WA Metro - Aust Post Eparcel (weight based) - Not Eligible For Free Shipping
Outer Perth, Banksia Grove, Cullacabardee, Canning Mills, Keysbrook (not eligible for free shipping)
*Remote & Country Postage Zones Not Eligible For Free Shipping
*Due to high cost of freighting heavy supplements we exclude these zones from free delivery based on Australia Post zoning.
From $12.00 - VIC, QLD SA & TAS Country Remote - Aust Post (weight based)
Victoria Country, Queensland Country, South Australia Country, Tasmania Country (not eligible for free shipping)
From $12.00 - WA Country Remote - Aust Post (weight based)
Western Australia Country Remote (not eligible for free shipping)
From $12.00 - NT Country & Other Remote - Aust Post (weight based)
Northern Territory Country, Darwin & Alice Springs, Norfolk Island (not eligible for free shipping)

We Only Ship To Australian Addresses

We know you want to get your UPROTEIN supplements with the most flexibility, so we use Australia Post Eparcel Standard delivery service throughout Australia. This service allows complete order tracking, safe drop, re-direct and PO Box delivery. Using Australia Post offers a full featured delivery service but unforeseen delays can occur that are simply out of our control. Please use Australia Post website to track your order

Same Day Dispatch (Monday-Friday)^

Orders received before 2pm (Monday - Friday) are dispatched from our facility that day, orders received after 2pm will be dispatched on the next business day. Orders placed on the weekend will be sent on the next business day. Orders received on Mondays may be dispatched Monday or Tuesdays, due to high order volume over the weekend. **Please note, while we try our best, this is not always a guaranteed service. Delays can occur which result in orders being dispatched at a later date.

Delivery Times

Orders to East Coast metro areas are usually delivered within 1-5 business days (usually 2-3 days), with regional areas, WA, NT and country areas taking an additional 5-7+ business days. Please see the current delays with all orders to Western Australia due to the closure of the rail network caused by extreme weather events.. Please allow sufficient time when ordering to receive your supplements at the time you need them. Tracking is available at Australia Post website which can give you an approximate estimation of when your item will be delivered. The estimated time is a guide only and can shorten or lengthen at Australia Post's discretion, so please check regularly.

Orders Left Unattended

This option can be made with Australia Post directly, after you receive your tracking number. Please use their website to arrange your preference. Please note if you opt to leave your delivery unattended, IT IS YOUR RESPONSIBILITY. If an item is stolen or misplaced, we will accept no liability and neither will Australia Post. Please ensure you understand this before you take this option. In the event you don't select this option via Australia Post, and you are not available to take delivery of your parcel, a card will be left advising of the procedure to collect your delivery from your nearest Australia Post depot.

For full shipping details please visit our shipping page

Returns

We want you to love our products and enjoy your online shopping experience at www.uprotein.com.au If you are unhappy with a UPROTEIN product, please contact us via email or phone 1800 250 980 within 5 days of receipt.

For full terms and conditions regarding our returns policy please visit our returns page here.

For the latest updates with your parcel call 13 76 78 or visit Australia Post website